Terms and Conditions

About your privacy

Premier Sports Brands Limited, trading under domain name of premiersocktape.co.uk is registered under the Data Protection Act. We are committed to protecting the information we collect from you and we do not disclose our list to third party.

Ordering online

Ordering online using your credit card details is just as safe as ordering goods over the telephone. Premier Sock Tape has been issued with a GeoTrust Certificate and has been authorized to display the GeoTrust Authentic Site Seal. Our Site is secured by QuickSSL that are utilizing 128-bit SSL certificates thereby offering the highest level of encryption or security possible. This means you can rest assure that communications between your browser and this site's web servers are private and secure.

Credit & debit card security assurance

At premiersocktape.co.uk you don't have to worry about your credit or debit card safety. None of our customers have had an instance of fraudulent use of their credit or debit card as a result of purchases made with us since we operated online since 2005. We encrypt all our personal information (including card details, name and address). This means that your information is protected by an unique key or code as it travels over the internet. In the event of unauthorized use of your credit or debit card, you must notify your card provider in accordance with its reporting rules and procedures.

About "cookies"

A 'cookie' is a file in your web browser that enables us to recognize your computer when you connect to our website. The cookies are widely used by Web sites as a means to collect information and to make certain parts of the site function properly. Like other retailers we use 'cookies' to allow us to fill in our login fields with your e-mail address, once you have registered. This is to enable customers to login to our site more quickly and easily when you make future visits to premiersocktape.co.uk. If you are using another person's computer to login to our web site then it's possible that your e-mail address will not display in the login field. We also advise customers to clear 'cookies' stored by the web browser when using another person's machine. The option to do this is normally found within the Tools dropdown menu at the top of the browser window. If you have "disabled" the cookies file in your browser, you may experience technical problems with some parts of the site. (For example products you have placed in your basket may be lost.)

Prices & Currency

Prices in our web site are quoted in Sterling Pound. Our website will only calculate based on Sterling Pound, payment will be billed and charged in Sterling Pound only.

VAT

All prices quoted in our website, printed catalogue and essential guides are subject to current UK Value-Added-Tax (VAT). Current UK VAT rate is 20%

Oversea Customers

Oversea Customers are advised to check with their own local Government / Customs / Imports Dept for any importation restrictions, import tax and duty, prior to making a purchase with us.Premier Sock Tape is only responsible to ensure your order is despatched according to your instructions. Premier Sock Tape reserves the right to refuse to accept goods to be returned due to any importation issues. The oversea customers are reminded that they will have to bear both forward and return cost of delivery plus re-stocking fee as outline in our Terms and Conditions.

Prices

a) All prices quoted for Goods are inclusive of Value Added Tax.

b) The Company reserves the right to vary the price of the Goods to take account of any increases in the cost of raw materials, manufacture, packing, transport.

c) The company reserves the right to change prices without notice.

Delivery / Handling

a) The Customer should check all Goods it receives against the Order. If the Goods are damaged or incorrectly supplied on delivery then you must inform the Company (by phone, email or in writing within 7 days of your delivery quoting both the customer number and the delivery note number. The Company reserves the right to inspect any Goods reported as faulty before providing a refund or replacement.

b) Unless the Company otherwise agrees in writing, delivery shall be made to a ground floor location at the address specified in the Order.

c) Stated delivery times are no more than an estimate on the part of the Company and shall not be binding upon the Company, which shall not be liable for any costs or damage caused by reason of any delay in delivery.

d) Standard delivery lead times from point of order will be delivered within 4 working days*, Express deliveries will be delivered within 1-2 Working days*. All oversea (Outside UK) can take up to 3 weeks, depended on which service the buyer has chosen. The Company does not accept any liability for Goods not despatched on the same day nor does it give any guarantee regarding the actual delivery time or date.

e) Carriage charges are linked to customer account terms and will be applied to the order. Oversize items are subject to additional delivery and handling charges, regardless of the value of the order, please contact customer services for details.

f) The Customer has 30 days to return a product, product must be unopened and in a resaleable condition. The buyer will pay return postage, and a 15% re-stocking fee may be added. 

g) Carriage on Oversize items / orders to the Channel Islands, Isle of Man and Scottish Highlands and Islands, may be subject to additional freight charges to the standard rates quoted. Please check rates with Customer Services at time of order.

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